TRESSCOX QUALITY ASSURANCE: OUR CLIENT COMMITMENT

TressCox is unified by a single vision: to deliver solutions of maximum commercial value to our clients through collaborative relationships and the effective fusion of talent and experience.

TressCox is committed to delivery of service to our clients through the implementation of best practice principles.  In addition to implementing internal systems which adhere to the LAW9000 standard, we endeavour to develop a culture reflective of our vision and values which sets behavioural benchmarks for our people.

This vision is realised via adherence to six core values below which guide our behaviour and are the basis of the promise we make to clients.

CORE VALUES                             

Teamwork

We are committed to collaborative, supportive teams both with colleagues and with clients. We encourage personal responsibility and accountability.

Many of our partners and staff are longstanding members of the firm. We recognise that continuity of service is a commodity valued by you and work hard to retain a stable team to work on your matters. We will always inform you prior to introducing any new lawyers to your matters.

Client focus 

We value client relationships highly. We listen to clients and respond to their needs with energy, enthusiasm and efficiency. 

A dedicated Client Relationship Partner will :

• Dedicate time to account management
• Invest time in developing our relationship with you
• Be personally involved in all client team meetings
• Understand your legal and commercial issues
• Tap into firm resources to meet your needs
• Deliver required firm resources to your team
• Deal with any concerns you may have.

We focus on solutions that create value for our clients.

• Our legal advices are in plain English and we offer practical solutions
• We stay up to date with developments in your industry and deliver advice which is commercially astute
• Our practice management system allows us to customise bills to your requirements.

We will always go the extra mile for our clients.

• We attend meetings at your premises at your convenience
• We keep technology and communications systems current to ensure our infrastructure does not fail us or you
• You can contact us whenever you need to.

Respect   

We are committed to building and maintaining an environment in which we respect each other including respect for our differences.

• We support colleagues’ professional development
• We provide constructive advice to colleagues
• We utilise colleagues’ specialist knowledge to provide you with expert advice where relevant.

We appreciate diversity in thinking and share what we know.

• Our document management system encourages open communication and knowledge sharing.

Integrity   

We inspire trust as legal advisors.

• We deliver on our promises
• We keep you informed about cost
• We have the highest possible ethical standards
• We have a stringent conflict of interest policy and system of management.

Continuous Improvement   

We believe in continuous learning.

• We invest in continuing legal education and hold regular training sessions
• We deliver many value-added services to clients such as newsletters and seminars
• We attend professional and industry seminars and conferences to keep our legal and industry knowledge current 
• We coach each individual to enhance our ability to contribute.

We embrace change.

• We are continually evolving and growing as a firm
• We keep you informed of developments within TressCox
• We keep you informed about relevant changes in the law which impact your business
• We encourage staff to perceive challenges as an opportunity to grow and develop.

We enjoy what we do.

• We celebrate our successes
• We relate to clients not just as lawyers, but as confidants
• We seek creative ways of keeping staff happy 
• We ensure staff have a good work/life balance.

These values give TressCox unity of purpose as we work together to achieve our vision.

Click here to read more