Quality Assurance: Our Client Commitment
TressCox is committed to the highest possible delivery of service to our clients through the implementation of best practice principles. In addition to implementing internal systems which adhere to the LAW9000 – Legal Best Practice standard, which is an enhancement of the ISO9001:2008 standard, the Firm’s culture sets behavioural benchmarks for our Team Members to ensure we always deliver on our client promises.
We understand you have a choice and so want to ensure that we provide a high quality service that adds benefit to your organisation. It is one of the reasons we concentrate on a culture of client service and continuously review the way we work.
Our four key values, as mentioned in our Vision and Values, define us as an organisation, guide our behaviour and growth and form the basis of our commitment to an excellent client experience.