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Aged Care Newsletter: September 2017

Newsletter 15 August 2017

In this issue:

  • Complaints about aged care providers: the process, possible outcomes and being prepared

    The Commonwealth Aged Care Complaints Commissioner, recently shared at the Implementing Increased Choice in Aged Care conference that almost 23% of complaints received by the Aged Care Complaints Commissioner relate to home and community-care services, an increase from 8% since 2015. An integral way of mitigating the risk of complaints is to ensure that consumers receive the right information in a way that can be easily understood. Read this article to find out more about the functions of the Complaints Commissioner, the complaint management process, rights of review and being prepared.  Read more >
  • Plaintiff fails to prove PTSD caused by facility's failure to support

    The Queensland Court of Appeal has overturned a single judge decision which found a residential care facility liable for breaching its duty to provide support to a worker faced with violent threats by a resident.  This article demonstrates the difficulties involved in proving the cause of an injury where the defendant was not responsible for the traumatic incident itself.  Read more >
  • ​'Future of Australia's Aged Care Sector Workforce' Report released - key recommendations include broader workforce and new diversity strategies

    In June 2017, the Senate’s Community Affairs References Committee released its ‘Future of Australia’s Aged Care Sector Workforce’ Report with 19 recommendations to tackle the changing pressures on the aged care workforce including attempts to attract, train and retain aged care workers, diversity in aged care and the steps which need to be considered to ensure the aged care sector can satisfy the future needs of the Australian community. Read this article to find out more about the recommendations.  Read more >
  • Aged care providers encouraged to be mindful of their anti-bullying policies, procedures and training

    The issuing by the Fair Work Commission of a interim consent orders in an anti-bullying application in June 2017, is a timely reminder for aged-care providers to be mindful of the Fair Work Commission's ability to order interim orders in anti-bullying applications which not only prohibit the conduct of individuals, but also allow the directors of a company to be ordered to take actions to ensure workplace bullying is addressed.  As such, aged care providers should ensure they have current anti-bullying policies and procedures in place, and provide appropriate training to their employees. Do you have anti-bullying policies, procedures and training in place?  Read more >
  • Australian Law Reform Commission Report on Elder Abuse - Recommendations for a National Response

    On 14 June 2017 the Australian Law Reform Commission released a report with 43 recommendations for affording older Australians better protection from misuse or abuse by formal and informal carers, supporters, representatives and others. These recommendations include the development of a national plan to combat elder abuse, the development of a serious incident response scheme for aged care, an independent evaluation of research on optimal staffing models and more. Find out more about the recommendations.  Read more >
  • National Digital Health Strategy for Australia - 7 strategic priority outcomes to be achieved by 2022

    On 4 August 2017, the Council of Australian Governments approved the National Digital Health Strategy for Australia which defines 7 strategic priority outcomes to be achieved by 2022. The benefits of the Strategy are ambitious and clinician engagement as well as effective governance and leadership will be crucial in order to ensure that the priority outcomes are achieved by 2022.  If successful it will place Australia at the forefront internationally for digital health.  Read more >
  • TressCox Lawyers Crosses the Tasman

    TressCox Lawyers is excited to be expanding its physical presence to Wellington, New Zealand having entered into a professional relationship with Fernhill Solutions, Consultancy & Advisory Services. Fernhill Solutions is a boutique consultancy and advisory service that specialises in the design, evaluation, and commissioning of health and social sector services.  Read more >
  •  Are you across the employment law changes that started 1 July?

    With the start of the new year in the world of business a number of important workplace changes have come into effect. In this article we look at some of the key changes that may affect those working in Aged Care, these include an increase to minimum wage rates, changes to high income threshold and maximum compensation  for unfair dismissal applications, a new Fair Work information statement and increases to civil penalties.  Read more >



Newsletter 15 August 2017
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